tk885 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how tk885 ("we", "us", "our") collects, uses, stores, shares and protects the personal information of individuals ("you", "your") who access or use the tk885 website, mobile platform and associated services (collectively, the "Platform"). By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

tk885 is committed to handling your personal data with care, discretion and in accordance with applicable data protection principles. We do not sell personal data to third parties. We do not use your data for purposes beyond those described in this Policy without first obtaining your explicit consent. This Policy may be updated from time to time — the "Last updated" date at the top of this page reflects when the most recent revision was made. Continued use of the Platform following a policy update constitutes acceptance of the revised Policy.

tk885 collects personal information through the following channels:

• Directly from you: information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or responding to promotions.
• Automatically: technical and usage data collected by our servers as you interact with the Platform, including IP address, device identifiers, session data and cookie data.
• From payment processors: transaction confirmation data shared by bKash, Nagad, Rocket, Upay or card networks to verify that a deposit or withdrawal was successfully completed.
• From fraud prevention and identity verification partners: data used to verify your identity and to detect and prevent fraudulent activity on the Platform.
• From public sources: where permitted by law, we may supplement the information we hold about you with publicly available information for the purposes of fraud detection and regulatory compliance.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than government-issued photo ID reviewed during KYC), or health data unless specifically required by applicable law or regulation and you have given explicit consent.

We use the personal data we collect for the following purposes:

• Account creation, management and authentication: to register your account, verify your identity, maintain your account settings and authenticate your login sessions.
• Payment processing: to process deposits and withdrawals, reconcile transactions and detect payment fraud.
• Platform operation and improvement: to operate the games, sports betting and live casino services, monitor platform performance and improve features based on usage patterns.
• Regulatory compliance: to comply with anti-money laundering (AML) obligations, responsible gaming requirements, KYC obligations and any other applicable legal requirements.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints and provide technical assistance.
• Promotions and communications: to send you relevant bonus offers, promotional updates and platform news, where you have opted in to receive such communications. You may opt out at any time by contacting support.

tk885 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

• Contractual necessity: processing required to provide the Platform services you have registered for, including account management, payment processing and game operation.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML, KYC, responsible gaming obligations and responses to lawful authority requests.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring and improving the quality of our services, where these interests are not overridden by your privacy rights.
• Consent: processing for marketing communications and non-essential cookies, where you have explicitly provided consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

tk885 does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment service providers: we share the minimum necessary payment data with bKash, Nagad, Rocket, Upay, Visa, Mastercard and related processors solely to complete your deposit and withdrawal transactions.
• Identity verification and fraud prevention partners: we share identity data with KYC and AML compliance partners to verify your identity and to detect and prevent fraud and financial crime.
• Game and platform technology providers: technical data is shared with our game and platform technology providers (such as Pragmatic Play, Evolution Gaming, Spribe) solely to deliver the services you use on the Platform.
• Legal and regulatory authorities: we will disclose personal data to law enforcement, regulatory bodies or other competent authorities where required to do so by applicable law, court order or regulatory direction.

All third parties with whom tk885 shares personal data are required to handle that data securely, to use it only for the specific purpose for which it was shared, and to comply with applicable data protection standards. tk885 does not permit its service providers to use your personal data for their own marketing purposes.

tk885 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. We use the following types of cookies:

• Essential cookies: strictly necessary for the Platform to function, including session management, login authentication and payment security. These cookies cannot be disabled.
• Analytical cookies: used to understand how players use the Platform, which pages are visited most frequently, and where players encounter errors — helping us improve usability.
• Functional cookies: remember your preferences such as language settings and responsible gaming limits so you do not need to re-enter them on each visit.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent parts of the Platform from functioning correctly. tk885 does not use cookies to serve third-party advertising on this Platform.

tk885 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. In practice, this means: account data is retained for the duration of your account and for a period of five years following account closure; transaction records are retained for seven years from the date of the transaction in accordance with AML record-keeping requirements; communication records (support interactions) are retained for three years; technical and usage data (logs) are retained for up to twelve months.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, tk885 will securely delete or anonymise that data. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for analytical and platform improvement purposes, as it no longer constitutes personal data.

tk885 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive account data, access controls restricting personal data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While tk885 takes all reasonable steps to secure your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tk885 will take appropriate steps to contain the breach, assess its impact and notify affected players as required by applicable law. You can help protect your account by using a strong unique password, not sharing your login credentials, and contacting tk885 support immediately if you suspect unauthorised access to your account.

You have the following rights in relation to the personal data that tk885 holds about you. To exercise any of these rights, please contact tk885 customer support. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

• Right of access: you may request a copy of the personal data tk885 holds about you.
• Right to rectification: you may request correction of inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, you may request that we delete the personal data we hold about you, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Please note that some rights are subject to limitations. For example, we cannot erase data that we are legally required to retain, and we cannot provide access to data that would reveal information about another individual. We will always explain clearly if a limitation applies to your specific request.

The tk885 Platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi. While tk885 takes care to work only with reputable providers, these third-party services operate under their own privacy policies and data practices. tk885 is not responsible for the privacy practices of third-party game providers. By using games or services provided by these third parties on the Platform, you acknowledge that their data handling is governed by their respective policies. We encourage you to review the privacy policies of any third-party providers whose services you use.

The tk885 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact tk885 support immediately so that we can investigate and take appropriate action. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

tk885 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or the services we offer. When we make material changes to this Policy, we will update the "Last updated" date shown at the top of this page. Where changes are significant, we may additionally notify registered players via email or in-platform notification. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the tk885 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and may request closure of your account by contacting tk885 customer support.

If you have any questions, concerns or requests relating to this Privacy Policy or the way tk885 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email at: [email protected]